Posts Tagged ‘groundswell’

Phases Of Convergence Marketing Strategy

In the last posting we explored the first of Rosen’s three phases for convergence marketing. Let’s now look at phases 2 and 3.

Phase 2           Compressing the Sales Cycle

This phase is based on the company’s respect for the potential customer. Rosen calls this ‘nurturing’ the customer, which uses elements of permission marketing. (Never heard of it? You should consider investing in a Marketing Update. Check the Update tab at the top of this page).

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How Convergence Marketing Works ?

One of the key values from the Book of the Month for January, Convergence Marketing, by Richard Rosen, are the original models it contains. Let’s explore one of these where he looks at the differences between the traditional model of advertising and the convergence model. Here is the model.

How Convergence Works
Rosen explains that the Traditional Model is based on the AIDA principle from the 1960s. AIDA stands for Attention, Interest, Desire,  Action, which he has renamed Awareness, Preference, Consideration and Sale for his own purposes.

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Existing Business Functions and their Groundswell Alternatives

Very early in the book Groundswell, the authors tabulate the way in which organizations may have to change to accommodate the groundswell. I give you the table below.

You already have this business function Now you can pursue this groundswell objective How things are different in the groundswell
Research

Marketing

Sales

Support

Development

Listening

Talking

Energizing

Supporting

Embracing

Ongoing monitoring of your customers’ conversations  with each other

Participating in and stimulating two-way conversations your customers have with each other, not just outbound communications with your customers

Making it possible for your enthusiastic customers to help sell each other

Enabling your customers to support each other

Helping your customers to work with each other to come up with ideas to help improve your products and services

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What Are You?

Who Am I picAre you a creator, a critic, a collector, a joiner, a spectator or an inactive? I bet you don’t know. And I have to confess I don’t know for sure what I am either.

And does it matter?

Now that question I can answer, based on the ideas proposed in Groundswell, our book of the month for January. Yes, it does matter. In fact it matters a lot!

The classifications are those defined by Forrester Research in US for classifying the people in the groundswell. Let’s check out what it all means.

Forrester Research created the concept, which is explained in the table below. They use the classifications in their research for their customers.

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